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Shark Matrix Plus
A strong-cleaning, good-value vacuum and mop held back by its app
Loupe's take: Strong, with a few catches. Who's Loupe?
Photo: Shark
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Updated October 25, 2026
All 8 expert reviewers tested it hands-on and broadly liked it, giving an expert score of 77, but owners are cooler at 58, and its Amazon listing sits at 3.4 stars across about 4,700 votes. The most common owner theme is good cleaning (35% of 175 comments), while the app is the top complaint (19%, against 11% who like it), followed by navigation and mopping gripes (10% each). Reliability is a concern: 20% of owner comments mention a failure and 7% say the unit broke or died, giving a reliability score of 50. Prices for consumables are not stated anywhere, and two reviewers found the base bin needed emptying after about two weeks rather than the claimed 60 days, so the 'low maintenance' claim deserves some caution.
What each expert concluded
A budget self-emptying LIDAR robot vacuum that excels on hard floors and runs quietly, but it struggles with carpet, pet hair, and obstacles, lacks mopping, and has a small dustbin, so it only suits some households and is a poor choice for pet owners.
Hands-on review · open the review ↗~8/10After six months of use in a 1,650 sq ft home, the writer loves this moderately priced 2-in-1 robot for keeping everyday floors consistently clean and saving time, despite app bugs, weak alerts, and some trouble with larger debris and corners.
Hands-on review · open the review ↗A capable, good-value robot vacuum and mop that cleans well on carpet and hard floors and has a great bagless self-empty dock, but it is held back by a basic app and a manual module swap for mopping, making it a poor fit for mixed-floor homes.
Hands-on review · open the review ↗4/5A strong mid-range robot vacuum and mop that handles pet hair, edges and obstacles very well and runs quietly, held back by an average mop and a glitchy, basic app.
Hands-on review · open the review ↗A strong mid-range 2-in-1 robot vacuum and mop that cleans carpets and hard floors well, with a few annoyances around pet hair, cords, and the dock not emptying the mop module.
Hands-on review · open the review ↗A strong first robot vacuum from Shark that cleaned a whole test room quickly, handled crumbs and mopping very well, and is easy to live with thanks to mapping and self-emptying, though it missed some fine dust.
Hands-on review · open the review ↗The reviewer found the Shark Matrix Plus to be a keenly priced, easy-to-use 2-in-1 robot vacuum and mop that performs well on both tasks, with its excellent app being the standout feature.
Hands-on review · open the review ↗The reviewers bought and tested the Shark Matrix for several weeks and found it Shark's strongest robot vacuum so far, with excellent cleaning and navigation performance for its low price, comfortably beating the Roomba i3+ EVO.
Hands-on review · open the review ↗Verdicts paraphrased; open a card to read the original. How we score
The verdict in 10 seconds
A great fit if
- Your home is mostly hard floors on a single level
- You want a self-emptying robot without buying dust bags
- You want regular light upkeep, including gentle mopping of wood or vinyl
May not suit you if
- You rely on a polished, flexible app with room-by-room scheduling
- You have a multi-storey home or lots of mixed carpet and hard floor
- You need deep mopping of sticky spills or want fully hands-off mop changes
What owners love and complain about
What they love
What they complain about
Share of 175 owner reviews and comments that mention each topic.
The short version
Day to day, this robot keeps floors tidy with little effort: it maps your home, empties itself into a bagless dock, and runs quietly enough to talk over. It is best on hard floors and everyday dust and crumbs. The main catches are a glitchy, limited app and having to swap parts by hand to switch between vacuuming and mopping. It suits single-floor homes with mostly hard floors where light, regular upkeep is the goal.
We researched 8 expert reviews, analyzed 5,023 owner ratings and
comments across 11 sources, and cross-checked them into one verdict, so you don't have to.
Ratings across the web
AmazonGoogle Shopping
RedditYouTubeShop ratings lean positive (happy buyers, brand-moderated stores); forums lean critical (people post problems). Our owners score weighs both equally.
Quick answers
Is the Shark Matrix Plus the best rated robot vacuum?
No, it is well regarded but not top of the pile. Critics like it a lot more than the people who live with it, and many buyers are let down by the app and reliability.
Based on: Expert score 77 vs owner score 58; Amazon 3.4 stars from 4,700 votes.Is the Shark Matrix Plus the best robot vacuum for the money?
It is one of the stronger value picks. It brings smart mapping, a self-emptying bagless dock and mopping at a mid-range price.
Based on: Several hands-on reviewers call it good value; one says it beat Roomba i3+ EVO.Is the Shark Matrix Plus one of the best robot vacuum cleaners for hard floors?
Yes, hard floors are where it shines. It picks up everyday dust and crumbs well, and its mopping uses little water, which is gentle on wood.
Based on: Most reviewers recommend it for mostly hard-floor homes; 35% of owners praise cleaning.What robot vacuum is best for pet hair: is the Shark Matrix Plus a good choice?
It depends on how often you run it. It handles pet hair well with frequent cleans, but hair can wrap the brush and clog the self-emptying.
Based on: Most reviewers rate pet hair good; RTINGS rates it poor; tangling noted twice.Is the Shark Matrix Plus a good robot vacuum?
Yes, for most homes it cleans well and is easy to live with. The trade-off is a fussy app and some reports of units failing.
Based on: All 8 hands-on reviewers broadly positive; 19% of owners criticize the app.How much does the Shark Matrix Plus cost?
Usually $499.99–$699.99 in the US. Prices move with sales, so check the current price.
Based on: Prices quoted in expert reviews and at Amazon.com.What does the Shark Matrix Plus cost to run?
Mostly replacement parts and supplies
- No dust bags needed: the dock is bagless
- Base bin needs emptying about every two weeks in pet-hair homes, not the claimed 60 days
- Base HEPA filter and pre-filters replaced every 6 to 12 months (price not stated)
- Brushroll replaced every 6 to 12 months, though one source says no replacement is currently available
- Side brushes, filters, mop pads and floor cleaner will need replacing (no prices stated)
Has the Shark Matrix Plus been recalled?
No. We found no U.S. safety recalls for this model.
Based on: U.S. Consumer Product Safety Commission recall records.As an Amazon Associate we earn from qualifying purchases. It never changes a score.
